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Works 3.0a for Windows, Multimedia Edition. Troubleshooting/Readme File This file contains late-breaking information about Microsoft Works 3.0 for Windows, Multimedia edition. This consists mainly of troubleshooting information that you might find useful, plus documentation of some common error messages that you may encounter. You can read this file on screen or print it by choosing Print from the File menu. TABLE of CONTENTS ============================================================ A. Common Questions and Answers A1. How to improve the system performance. A2. Using Microsoft Works, Multimedia Edition with Microsoft Encarta. A3. System Hangs Entering Works Communications A4. Troubleshooting sound problems A5. Using Microsoft Works, Multimedia Edition with ATI video cards A6. Installing Microsoft Works from a network CD-ROM drive A7. Printing Envelopes with an Envelope Feeder A8. Changing the Default Font A9. Opening Works 3.0 for Windows files in Word 6.0 for Windows A10. Removing Bullets from Word Processor Document A11. How to Delete, Move, or Copy a File A12. Menu Commands not Accessible A13. Printing Multiple Copies of a Label A14. Using Templates from a Previous version of Works A15. Text Columns do not Align A16. Deleted File appears in Recently Used File list or under File menu A17. Call Waiting Causes Problems with Works Communications A18. Spreadsheet Prints Blank Pages A19. Exchanging Files with Works for the Macintosh using Macintosh PC Exchange A20. Exchanging Files with Works for the Macintosh using Networks, Apple File Exchange, or another 3rd party utility B. Common Error Messages B1. Setup Error: While registering OLE servers... B2. Invalid SHARE parameters B3. Works requires SHARE.EXE in order to run B4. Cannot find file or file already open B5. Header too tall B6. Footer too tall B7. No PC Card installed on COM 3 B8. Device Conflict on COM 3 B9. Waited too Long for Response B10. Not Enough Memory to Undo B11. Operator Missing or Not Valid B12. OLE Registration Database incorrect. Run Setup. Continue anyway? C. Hewlett-Packard Deskjet Printers C1. Printing Envelopes C2. Printing Color Charts D. Canon BJ-200, BJ-300, BJC-600 D1. Printing Envelopes ============================================================ A. Common Questions and Answers ============================================================ A1. How to improve the system performance ------------------------------------------------------------ Microsoft Works for Windows, Multimedia Edition uses a lot of your system's memory and speed to display the animated movies and the Online Reference. The minimum memory requirement is 4 Megabytes (MB). You can improve your system's performance by: A) Adding more extended memory to your system. B) Running Works without the SmartDrive device driver that Microsoft Windows may have installed on your system. (To disable SmartDrive remove the DEVICE=SMARTDRV.SYS line from your CONFIG.SYS. For more information see your Windows documentation.) C) Setting up a permanent SwapFile on your hard drive (if you are using a computer with a 386 processor). NOTE: Normally Windows creates its own temporary SwapFile, but if your hard disk is full or fragmented, this temporary file occasionally becomes unavailable. Make the permanent SwapFile at least 2048 Kilobytes (K). For more information see your Windows documentation. D) Using a 16-color driver for your display, even if you have a 256-color card, when running on a 20 MHz or slower system with only 4 MB of RAM. (To change the display driver, run the Microsoft Windows Setup program from MS-DOS or Windows and select the standard VGA driver.) E) For best performance of the multimedia elements, it is recommended that you set your color card driver to display no more than 256 colors. F) Defragment, or "clean up," your hard disk by running a disk defragmentation program. Third-party utility and disk optimization programs often provide a defragmenting program. A2 Using Microsoft Works, Multimedia Edition with Microsoft Encarta. ------------------------------------------------------------ When you install Encarta, it is essential that you choose the Faster option. (This option appears when you run Encarta Setup) . If Encarta was installed on your system when you bought it, then your hardware manufacturer should have already used the Fast install option. A3. System Hangs Entering Works Communications ------------------------------------------------------------ * If you have a Pentium Processor and you are running Windows for Workgroups 3.11 you must obtain an updated SERIAL.386 driver for Windows for Workgroups 3.11. You can obtain this driver from Microsoft Product Support Services, Microsoft Download Service, or the CompuServe Software Library. * If you are encountering this problem and you are not using a computer that has a Pentium processor then the updated SERIAL.386 will not solve your problem. In this case you are experiencing a hardware interrupt conflict where you have more than one device in your computer configured for the same interrupt request. This can occur if you have an internal modem configured for COM 1 and a physical COM 1 port on your system. You must disable the physical COM 1 port in order for the modem to work correctly. Refer to your hardware documentation for instructions for disabling serial ports. This can occur with other devices as well, such as a sound card, network card or other add in peripheral. Please contact your hardware vendor for help resolving hardware interrupt conflicts. There is a workaround if the port involved in the interrupt conflict is not the port that your modem is connected to. You can add the following lines to the MSWORKS3.INI file that is in your Windows directory to disable auto port detection. [Communications] DisablePortChecking=1 After adding these lines to your MSWORKS3.INI file you will need to restart Works 3.0 for Windows. Now when you start the communications module your system should not hang. You will need to manually select the port that your modem is on and choose Test. If your system hangs at this point then we know that the interrupt conflict involves the port that you selected. You will need to resolve the hardware interrupt conflict before you will be able to use the Works communication module. A4. Troubleshooting sound problems. ------------------------------------------------------------ If you don't hear any sound when you play animated movies from the Works Online Reference or tutorial, you'll want to make sure that you have a sound card installed, a speaker hooked up, and the volume set at a comfortable level. You can perform a sound check by selecting the Sound option from the Windows Control Panel. If you're not getting any sound from your system, make sure that your speaker or headphones are plugged into the sound jack on your sound card, and not into the sound jack you may have on the front of your CD-ROM drive. If you're running Works on a 386 computer with only 4 MB of memory and are encountering out of memory errors, or if the audio is broken up and animations are slow, you should check to see if you're running in Standard mode Windows. Choose About Program Manager from the Program Manager Help menu to see which mode you're running in. If you're in Standard mode, make sure that you're starting Windows by typing WIN at the MS-DOS prompt. If Windows defaults to Standard rather than Enhanced mode on a 386 computer, this is probably because you don't have enough memory free. Try removing SmartDrive from your CONFIG.SYS file, if it's installed, or cutting down the size of any RAM drive you may have set up. (See your Windows documentation.) When running in Enhanced mode on a 4-MB 386 computer, you may still encounter memory problems or sound breaks. Make sure that when you start Windows you have a permanent SwapFile of at least 2048 K. (See your Windows documentation.) Sound breaks on any computer that is using a 256-color card are usually the result of a low memory situation and can usually be fixed by switching back to a 16-color video driver; this means Works will need to devote less memory to display the graphics and can use the freed-up memory to keep the sound and animation flowing smoothly. If you wish to leave the Works tutorial temporarily to run another application that plays sound, quit the tutorial first. Otherwise the other application may not be able to play any sound. A5. Using Microsoft Works, Multimedia Edition with ATI video cards ------------------------------------------------------------------ If you are using an ATI video card and one of the "mach" video drivers (mach8 or mach32) as your Windows display driver*, the Device Bitmaps setting for the video card must be set to Off. This enables the animations in Works to run properly. To check or change this setting, do the following: 1. Launch the Mach FlexDesk Control Panel by double-clicking on the Mach FlexDesk Control Panel icon usually found in the Mach Utilities program group in Program Manager. The Mach Utilities group is created when you run the ATI Mach Video Driver Setup Program. 2. Click the Advanced button. 3. If it is not already, set Device Bitmaps to Off. 4. Click OK to close the FlexDesk Advanced Settings. 5. Click OK to close the FlexDesk Control Panel. You will need to restart Windows for the changes to take effect. *You can verify the Windows Display driver selection by double-clicking the Windows Setup icon found in the Main program group of the Windows Program Manager. For information about ATI video cards or the ATI installation utility referred to above, contact ATI Technical Support at (905) 882-2626 A6. Installing Microsoft Works from a network CD-ROM drive ------------------------------------------------------------ This topic explains how to install Microsoft Works on individual computers from a network server. It also explains how, while using Works on an individual computer, you can access the Works Online Reference and tutorials from a network server. Before installing Works on individual computers on the network, the network administrator must install a CD-ROM drive on the network file server as a shared drive. Then, after Works is installed on an individual computer, you can use Works, even if your computer is not connected to the network. However, when you install Works from a network CD-ROM drive, the Online Reference and tutorials are not installed. They reside on the Works CD. To access the Online Reference or tutorials, a computer must be connected to the network CD-ROM drive. NOTE: Every Works user must have a Microsoft Works for Windows license. A license is obtained by buying a retail package or a Microsoft License Pak. For more information about network use restrictions, see your Microsoft Works for Windows license agreement. To install Works from a network CD-ROM drive 1. Be sure that the Works compact disk is in the network CD-ROM drive and that the drive is available (shared) to the computers on the network. 2. From the computer on which you want to install Works, connect to the network CD-ROM drive. 3. If necessary, start Windows. 4. If necessary, switch to Program Manager. 5. From the File menu, choose Run. 6. In the Command Line box, type the drive letter of the network CD-ROM drive, followed by \setup For example, type n:\setup if N is the network CD-ROM drive. The Works Setup program starts. 7. Follow the instructions on the screen to complete the setup. 8. Repeat steps 2 through 7 for each computer on which Works is being installed. To use the Online Reference and tutorial while using Works on a network 1. Be sure that the Works compact disk is in the network CD-ROM drive and that the drive is available (shared) to the computers on the network. 2. From the computer on which you want to install Works, connect to the network CD drive, using the same drive letter that was used to install Works. For example, use n:\ if N was the network CD-ROM drive that was used to install Works. NOTE: If you use a different drive letter, you must change the drive letter in three files that Works modified during installation, as described in the following table. In this file In this section Change N in this line ------------ --------------- --------------------- WIN.INI [MM Works] Path=N:\ VIEWER.INI [Files] MSWORKS.MVB=N:\ MSWORKS.INI [MM Works] HelpFilePath=N:\ 3. If you changed the drive letter as described in the Note following step 2, restart Windows. 4. If necessary, start Works. 5. To display the Online Reference, choose Contents from the Help menu. - Or - To start the Works tutorial, choose Tutorial from the Help menu. A7. Printing Envelopes with an Envelope Feeder ------------------------------------------------------------ To print envelopes from the envelope feeder on your printer, you must tell Works that you have an envelope feeder installed. First, select Options from the Tools menu. Select "Printer's envelope feeder is installed" then choose OK. If the "Printer's envelope feeder is installed" option is not enabled the printer will try to print the envelope(s) from the manual feed tray. A8. Changing the Default Font ----------------------------------------------------------- Works 3.0 for Windows allows you to choose whatever font you want as your default font. To set your default font for the word processor for example, while you are in a word processor document you would choose Font and Style... from the Format menu. While you are in the Font and Style dialog you would select the Font name, size, color, etc. then choose the Set Default button. This will take effect with the next word processor document that you create. The word processor and database form view will use the same default font, while the spreadsheet and database list use the same default font. A9. Opening Works 3.0 for Windows files in Word 6.0 for Windows ------------------------------------------------------------ If you receive the error message "This is not a Works for Windows file" when you are attempting to open a Works 3.0 for Windows file into Word 6.0 for Windows, you need to turn on the Confirm Conversions option in the File Open dialog of Word 6.0 for Windows. Once you have enabled Confirm Conversions then you can select the Works 3.0 for Windows converter from the list of available converters in Word 6.0 for Windows. If this option is not available you will need to obtain the Word 6.0 for Windows supplemental conversion kit. The supplemental conversion kit is available on the Microsoft Download Service, on CompuServe in the Software Library, and from Microsoft Word Support. A10. Removing Bullets from Word Processor Document ------------------------------------------------------------ When you add Bullets to a word processor document in Works for Windows, the only way to remove the bullets is through the Paragraph... command under the Format menu. In the Paragraph dialog box, you need to select the Indents and Alignment tab then uncheck the Bulleted option. A11. How to Delete, Move, or Copy a File ------------------------------------------------------------ If you want to move, delete, copy, or rename a file that you created in Works for Windows you can do this in the File Organizer Wizard or through the Windows File Manager. The File Organizer Wizard can be accessed through the Create new File option under the File menu. Selecting the Create new File option will bring up the Startup dialog. In the Startup dialog, first choose Use a WorksWizard then you can select the File Organizer option from the list of available Wizards. A12. Menu Commands not Accessible ------------------------------------------------------------ After you open or save a document for the first time, you may find that most menu commands are unavailable. For example, choosing Font & Style from the Format menu may result in no action, while Save and Print in the File menu may work correctly. This may indicate that you have an incorrect version of the file COMMDLG.DLL on your computer. This file should be located in your WINDOWS\SYSTEM subdirectory, but we have found it in various locations. Carefully follow the steps below to resolve this problem. 1. Start File Manager (usually located in the Main group of Windows Program Manager). 2. From the View menu, choose All File Details. 3. From the File menu, choose Search. 4. In the Search For box, type "commdlg.dll" (without the quotation marks) and enter the C:\ to search your C drive. Repeat this process for each hard drive you have on your computer. 5. If commdlg.dll is found in any directory other than the WINDOWS\SYSTEM directory, rename each of the files in directories other than WINDOWS\SYSTEM to COMMDLG.OLD 6. Next we need to verify the version of the file left in the WINDOWS\SYSTEM directory. If it is not present, or the size is different than those listed in the table below continue on to step 7, otherwise just restart Windows since step 5 should have resolved the problem. Windows Version File Date File Size Disk ------------------------------------------------------ 3.1 3/10/92 89248 bytes 4 3.11 11/1/93 97936 bytes 1 7. Exit Windows to MS-DOS and use the following command to expand the file from the original Windows disk (shown above): expand a:commdlg.dl_ c:\windows\system\commdlg.dll Note: You will need to substitute the path to your WINDOWS\SYSTEM directory if it is different than the one shown above. 8. Restart Windows and test Works. It should operate correctly now. A13. Printing Multiple Copies of a Label ------------------------------------------------------------ In order to print multiple copies of a label (a return address label for example) you need to duplicate the record in your database the number of times you want the label to print. If you are using a database with several unique entries you may want to copy the record you are going to duplicate to a new database so you do not disturb your existing information. The easiest way to do this is to highlight from the row that you want to duplicate in your database down to the number of labels that you want printed. Once you have these records highlighted then you can choose Fill Down from the Edit menu to duplicate the records. A14. Using Templates from a Previous version of Works ------------------------------------------------------------ Works for Windows version 2.0 and Works for MS-DOS version 2.0 or 3.0 templates can be opened in Works for Windows version 3.0. The template files for these previous versions of Works have special names. By specifying the special name in the File Open dialog box, you can open templates from one of these previous versions of Works in Works for Windows 3.0. The filenames for previous versions of Works are as follows: Works for Windows 2.0 or Works for MS-DOS 3.0 Works for MS-DOS 2.0 -------------------- ---------------------------- TEMPLATE.1 TEMPLATE.PS TEMPLATE.2 TEMPLATE.KS . TEMPLATE.DB . TEMPLATE.999 Look for these files in the Works program directory. (The subdirectory where you installed the previous version of Works.) If you do not know which directory this is, try looking in the \MSWORKS subdirectory if your previous version was Works for Windows 2.0, or try \WORKS if your previous version was Works for MS-DOS version 2.0 or 3.0. One at a time, open these files in Works for Windows 3.0. Then choose the Save As command from the File menu to create a Works for Windows 3.0 template. For information on saving a template in Works for Windows 3.0, see the Microsoft Works User's Guide. After you have created Works for Windows 3.0 templates from the previous version's files, you may want to delete the old files. You will not be losing data, because Works for Windows 3.0 makes a new copy of the file when it creates each template. A15. Text Columns do not Align ------------------------------------------------------------ If you are having difficulty getting columns of information to align in the word processor, you may be trying to use the spacebar to provide the space between the two columns. This approach will not work in most word processor applications because you are working with text that has different widths for different characters of the alphabet, numbers, and special characters. For instance, a "W" will take up more space than an "i" if you are using proportional fonts. This is what causes the problem when you try to use spaces between columns to align them. A better approach is to set custom tabs at the measurement where you want the columns located. More information about setting custom tabs is available in the Works for Windows User's Guide or through the Contents option under the Help menu. Once you get the Help main screen then you would need to choose the Word Processor option. A16. Deleted File appears in Recently Used File list or under File menu ------------------------------------------------------------ Do not worry if a file that you have deleted still appears in the Recently Used File list of the Startup dialog or at the bottom of the File menu. This does not mean that the file has not been removed. If you select a file that you think has already been deleted from the Recently Used File list you will receive a message from Works stating that the file cannot be found. Once you dismiss this message, your file will not be in the list any longer. A17. Call Waiting Causes Problems with Works Communications ------------------------------------------------------------ If you plan to use the Works for Windows communications module and you have Call Waiting service on your phone line, you will need to disable Call Waiting during your communications session. For information about how to disable your Call Waiting service you will need to contact your phone company. A18. Spreadsheet Prints Blank Pages or the Wrong Area ------------------------------------------------------------ If your spreadsheet prints a blank page, a number of blank pages after the data that you expected to print, or the wrong area of your spreadsheet, you may need to reset your Print Area. You can define exactly which rows and columns that you want to print by selecting the range that you want printed and choosing Set Print Area from the Tools menu. After you have set the print area, the pages printed will match the area that you included in your print area. To turn off the Print Area you choose Select All from the Edit menu, then choose Set Print Area from the Format menu. A19. Exchanging Files with Works for the Macintosh with Macintosh PC Exchange ------------------------------------------------------------ To open a Works for Windows file in Works for the Macintosh: ------------------------------------------------------ 1. On a disk, save your Works for Windows 3.0 file in the Works For The Macintosh format. 2. Insert the disk in the Macintosh drive and open the file directly into Works for the Macintosh 3.0. If the error message "There is no translator available to import the file <document name>..." is displayed when trying to open the file in Works for the Macintosh, make sure that the correct document associations have been added to PC Exchange according to the following table. To check this, choose Control Panels from the Apple menu and select PC Exchange. The scroll box there should include the MS-DOS suffixes in the table below. If the PC Exchange control panel is not available, or does not contain the correct document associations, Macintosh PC Exchange is not setup correctly. Check your PC Exchange documentation, or contact Apple or an Apple dealer for assistance in configuring PC Exchange. MS-DOS Suffix Application Program Document Type ------------- ------------------- ------------- .WP Microsoft Works 3.0 AWWP .SS Microsoft Works 3.0 AWSS .DB Microsoft Works 3.0 AWDB To open a Works for Macintosh file in Works for Windows: ------------------------------------------------------ 1. Save the file in the normal Works for the Macintosh format, using no more than eight characters for the filename and an extension of .WPS for Word Processor, .WKS for Spreadsheet, or .WDB for Database. 2. Insert the disk in the MS-DOS machine and open the file in Works for Windows 3.0. A20. Exchanging Files with Works for the Macintosh with Apple File Exchange, Network, or 3rd Party Utility ------------------------------------------------------------ If you do not have Macintosh PC Exchange, you can save your file in a different format and use Apple File Exchange or another method to translate the file between the Windows and Macintosh environments. To open a Works for Windows file in Works for the Macintosh: ------------------------------------------------------ 1. Save the file from Works for Windows 3.0 in one of the following formats: File Type Save As --------- ------- Word Processor Works for Windows 2.0/Works for DOS WP Spreadsheet Works for Windows 2.0/Works for DOS SS Database Text and Tabs 2. Transfer the file from the MS-DOS disk to a Macintosh drive using Apple File Exchange or another utility. Consult your "Macintosh System User's Manual" for more information about using the Apple File Exchange utility. 3. In Works for the Macintosh 3.0, choose Open from the File menu. 4. Select the appropriate file type, such as Database, and open the file. To open a Works for the Macintosh file in Works for Windows: ------------------------------------------------------ 1. Save the file in the normal Works for the Macintosh format, using no more than eight characters for the filename and an extension of .WPS for Word Processor, .WKS for Spreadsheet, or .WDB for Database. 2. Transfer the file to an MS-DOS disk using Apple File Exchange or another utility. 3. Insert the disk in the MS-DOS machine and open the file in Works for Windows 3.0. ============================================================ B. Common Error Messages ============================================================ B1. Setup Error: While registering OLE servers, Setup had a Problem with REG.DAT, SHELL.DLL, or disk space. ------------------------------------------------------------ The following conditions can cause this error: * An invalid Path parameter in the AUTOEXEC.BAT. Entries in the Path that do not contain a drive letter will cause this problem. A path statement like PATH=C:\;\DOS will cause this problem but PATH=C:\;C:\DOS will not. Notice the second example includes the drive letter on both Path parameters. -or- * A corrupt REG.DAT file To change your Path in the AUTOEXEC.BAT file -------------------------------------------- 1. From the File menu in Windows Program Manager, choose Run. 2. In the Command Line box, type "sysedit" (without the quotation marks) and choose OK. 3. In the AUTOEXEC.BAT window, locate the Path command. 4. Change the Path so each entry contains both a drive and directory. For example, if Windows is installed in the default directory of C:\WINDOWS, the line should read C:\WINDOWS. For example, the following is a sample Path statement in AUTOEXEC.BAT: PATH C:\;C:\DOS;C:\WINDOWS NOTE: You may want to double-check the entire Path command. Make sure that every directory specified has the appropriate syntax. For more information about your Path command, see your MS-DOS User's Guide. 5. From the File menu, choose Exit. Choose Yes to save changes. 6. Exit Windows and restart your computer. 7. Reinstall Works for Windows, version 3.0. Because Setup was not complete the first time, you do not need to uninstall Works 3.0 before you reinstall. To correct a corrupt REG.DAT file --------------------------------- 1. Check to see if there are two REG.DAT files on your hard drive. Your REG.DAT file should only be in the Windows directory. 2. If there is only one copy of the REG.DAT on your hard drive, change the filename to REG.OLD to create a backup. 3. Restart Windows. When Windows restarts, it will not find a REG.DAT file so it will re-create one with default settings. 4. In Program Manager, choose Run from the File menu, and type "regedit" (without the quotation marks) then press ENTER. 5. From the File menu of the Registration Editor, choose Merge Registration File. 6. Switch to the SYSTEM subdirectory of Windows and double-click the SETUP.REG file. 7. The Registration Editor will inform you if the data is registered properly. If it was, choose OK to return to the editor. 8. Close the Registration Information Editor program and save the changes. 9. Now you will need to reinstall Works 3.0 for Windows since the installation process did not complete successfully. B2. Works requires SHARE.EXE in order to run ------------------------------------------------------------ This problem can occur if you are loading SHARE.EXE without the proper parameters and you are running Windows in Standard Mode or if you are running Windows in 386 Enhanced mode and do not have DEVICE=VSHARE.386 in the [386Enh] section of your SYSTEM.INI. If you are running Windows in 386 Enhanced mode make sure that you have DEVICE=VSHARE.386 in the [386Enh] section of your SYSTEM.INI. To verify this entry in your SYSTEM.INI follow the steps below: 1. Switch to the Windows Program Manager if you are not already there. 2. Select Run from the File menu. 3. Type NOTEPAD SYSTEM.INI into the command field and press OK. 4. Once the SYSTEM.INI file appears in NOTEPAD, choose Find from the Search menu. 5. Type [386Enh] into the Find What field and choose OK 6. Manually scan through this section of the file for the line DEVICE=VSHARE.386, if it does not exist enter it on the line below [386Enh]. IMPORTANT NOTE: Be careful what you change in this file, making the wrong change may cause Windows to fail the next time you try to start. 7. If you added the command DEVICE=VSHARE.386, then pull down the File menu and choose Save. 8. You will need to Close Notepad and restart Windows for the change to take place. If you are running Windows in Standard Mode, then you need to start SHARE.EXE from DOS before running Windows. If you are using MS-DOS 4.0, SHARE.EXE must be loaded by your CONFIG.SYS file, but if you are using MS-DOS 5.0 or later SHARE.EXE can be loaded in your AUTOEXEC.BAT. CONFIG.SYS command for loading SHARE.EXE ---------------------------------------- INSTALL=C:\DOS\SHARE.EXE /L:500 /F:5100 AUTOEXEC.BAT command for loading SHARE.EXE ------------------------------------------ C:\DOS\SHARE.EXE /L:500 /F:5100 This must be loaded after SMARTDRV.EXE if it is present in your AUTOEXEC.BAT, otherwise add this line to the top of your AUTOEXEC.BAT. After making these changes, you will need to Exit Windows and restart your computer, you should now be able to run Works for Windows without receiving the above error message. B3. Too many files open, or invalid Share parameters ------------------------------------------------------------ Refer to the instructions above in section B1 for the error message "Works Requires SHARE.EXE in order to run" to resolve this problem. You are loading SHARE.EXE from either the AUTOEXEC.BAT or CONFIG.SYS without the proper parameters. B4. Cannot find file or file already open... ------------------------------------------------------------ If the error message "Cannot find file or file already open..." is followed by the error message "Not all files were loaded in the workspace" then you have saved a Workspace that contains files that you have since deleted. You can easily disable the Workspace by selecting Options from the Tools menu and deactivating the Use Saved Workspace option. B5. Header too tall ------------------------------------------------------------ Whenever you receive this error message you need to increase your top margin in order for your header to fit between the header margin and the top margin. The top margin should always be larger than the header margin. You can change the margin settings under the Page Setup option on the File menu. B6. Footer too tall ------------------------------------------------------------ Whenever you receive this error message you need to increase both your bottom margin and footer margin. The bottom margin should always be larger than the footer margin. You can change the margin settings under the Page Setup option on the File menu. B7. No PC Card installed on COM 3 ------------------------------------------------------------ This problem may be caused by a 3rd party communications driver installed into the SYSTEM.INI. To check your communications driver in the SYSTEM.INI, carefully follow the steps listed below: 1. Switch to Windows Program Manager if you aren't already there. 2. Select Run from the File menu of Program Manager 3. Type NOTEPAD SYSTEM.INI into the command field and press enter. 4. Scan the [Boot] section, which is normally at the top of the SYSTEM.INI, for the line containing COMM.DRV= 5. If this line contains COMM.DRV=COMM.DRV then you will need to contact Microsoft Product Support for help determining the cause of the problem. If this line does not contain COMM.DRV=COMM.DRV then continue with the steps below. 6. Place a semi-colon (;) in front of the line COMM.DRV=, then add a new line above it containing COMM.DRV=COMM.DRV 7. Once you have made this modification, pull down the File menu and choose Save, then pull down the File menu again and choose Exit. 8. You will need to restart Windows for this change to make a difference. B8. Device Conflict on COM 3 ------------------------------------------------------------ This problem is related to the problem listed above in section B6 containing steps for resolving the error "No PC Card Installed on COM 3" B9. Waited too Long for Response ------------------------------------------------------------ This error message in the communication module of Works can be caused by a variety of problems with the communication between Works and your modem. Below is a list of possible causes. 1. External Modem's Power is not On Solution: Turn the external modem's power on. 2. Port Settings May Be Incorrect Solution: In the communications module, make sure the port settings match in the Modem Setup and Communications Settings dialog boxes. From the Settings menu choose Modem. Note the communication port in use. From the Settings menu, choose Communication. Set the port to match the setting in the Modem Setup dialog box. 3. Baud Rate May Be Set Incorrectly Solution: Set the baud rate in the Control Panel to the maximum rate the modem supports. The baud rate Works is using is shown by selecting Communication from the Settings menu. This baud rate cannot be higher than what the modem supports. The rate indicated here is controlled by the Control Panel settings for the port. If the rate is higher than the modem supports, complete the following steps: - Exit Works. - Run Windows Control Panel and choose the Ports icon. - Choose the port Works is using for communication. - Select the Settings Tab - Change the baud rate to the rate the modem supports - Select OK to accept the new baud rate - Close the Ports Settings dialog - Exit the Control Panel - Restart Works and create a new communication document - From the Settings menu, choose Communication and verify that the rate matches the one you selected in the Windows Control Panel. 4. Advanced Settings May Have Been Changed to Invalid Strings Solution: Use the Restore button to reset strings to the Works defaults. From the Settings menu, choose Modem and choose the Advanced button. If any of the settings have been changed, use the Restore button to return them to the defaults. 5. Modem Cable May Be Damaged Solution: Replace the modem cable. B10. Not Enough Memory to Undo ------------------------------------------------------------ The Works error message "Not enough memory to undo" means that Works is unable to undo your request if you change your mind after Works has completed your request. It does not mean that Works cannot complete your request. When you encounter this error, we recommend that you choose Cancel, then Save your document. Saving the document creates your own UNDO feature and you can revert to the last save if you change your mind after executing a command that Works said it could not undo. B11. Operator Missing or Not Valid ------------------------------------------------------------ If you receive this error message while you are entering data or a formula into the database or spreadsheet, the list separator in the International Settings section of the Windows Control Panel may have the wrong value. This value cannot be blank. You should either have a comma (,) or a semi-colon (;) in the List Separator option. B12. OLE Registration Database incorrect. Run Setup. Continue anyway? ------------------------------------------------------------ This problem can occur if you have manually moved the Works program files, renamed the directory containing the Works program files, reinstalled Windows, or deleted your REG.DAT file in the Windows directory. In any case, this problem can be resolved by running the Works for Windows Setup again. ============================================================ C. Hewlett-Packard Deskjet Printers ============================================================ C1. Printing Envelopes ------------------------------------------------------------ Deskjet 520, 550c, 560c To print envelopes larger than the supported envelope options on the Deskjet 520, 550c, and 560c you need to add the following lines to the MSWORKS3.INI file. [Envelope] Options=1 LPT1=77 NOTE: If your printer is connected to LPT2 you will need to substitute LPT2 in place of the LPT1 above. If you want to print envelopes smaller than the supported size you will need to disable this option by changing the Options=1 to Options=0. Deskjet 510 To print envelopes smaller than the supported envelope options on the Deskjet 510 you need to add the following lines to the MSWORKS3.INI file. [Envelope] Options=1 LPT1=65 NOTE: If your printer is connected to LPT2 you will need to substitute LPT2 in place of the LPT1 above. If you want to print envelopes larger than the supported size you will need to disable this option by changing the Options=1 to Options=0. C2. Printing Color Charts ------------------------------------------------------------ If you are unable to print color charts in any color other than Red or Cyan and you are using either the Deskjet 500c, 550c, or 560c, you will need to contact Hewlett Packard for an updated printer driver. Updated drivers are also available in the HP sections on CompuServe and Internet. The technical support number for the HP Deskjet is(208)323-2551. ============================================================ D. Canon BJ-200, BJ-300, BJC-600 ============================================================ D1. Printing Envelopes ------------------------------------------------------------ Envelopes may print in the wrong orientation (that is, portrait instead of landscape) on the Canon BJ-200 printer. SOLUTION 1 ---------- Install and use the IBM Proprinter X24e printer driver to print envelopes with the Canon BJ-200/BJ-300, or BJC600. SOLUTION 2 ---------- Add an [Envelope] section to the MSWORKS3.INI file using the following steps: 1. Exit Works for Windows 3.0. 2. In Program Manager, choose Run from the File menu. 3. In the Command Line box, type the following and choose OK NOTEPAD MSWORKS3.INI 4. Add the following section to the MSWORKS3.INI file: [Envelope] Options=1 LPT1=16 NOTE: Be sure to include a blank line above and below this section to separate it from the other sections in the file. 5. From the File menu, choose Save. 6. From the File menu, choose Exit.